POLICIES | mobiledogtraining

Terms & Conditions*
*please read. You are agreeing to abide by the following policies when you book with Mobile Dog Training. You are acknowledging that you read and agree to these terms within the intake form.

Boarding:

Deposits are accepted via Venmo or Cash App. Mobile Dog Training does not accept other forms of payment for deposits.
$100 deposit required to book boarding dates. Deposit is good for one year if your travel plans change or are disrupted and you are unable to book original dates.
Boarding dogs MUST be crate trained (reasonably quiet and content to nap and overnight in a crate).
Dog who panic, are distressed, attempt to escape, bark incessantly, etc are not suitable for boarding with us.
Meet & Greets are free of charge and you are welcome to schedule a visit to ensure we are a good fit for you and your pet.
Returned checks are subject to a $35 NSF fee.
Availability is very limited as we are not a boarding kennel. All dogs live in our home as if they were our own.
Mobile Dog Training does not offer refunds so please consider your commitment to training your dog before you choose to book.

Photos & Videos:

Photos and videos may be taken of pet/s and owners. Mobile Dog Training & Jessica Hudson reserves the right to use these photos and videos for marketing, promotional, educational, instructional, purposes on any platform and/or in print. Photos and videos may be taken of anyone present, including children unless expressly requested otherwise. Mobile Dog Training takes client privacy very seriously and respects all requests in regards to photos and videos.
Photos and videos provided by the client via text, social media platforms, emails, etc are subject to use by Mobile Dog Training and Jessica Hudson as described above unless expressly requested otherwise.

Training Methods & Equipment:

Mobile Dog Training does not employ or condone the use of aversive or punitive methods or equipment such as electronic/shock collars and devices, prong/pinch collars, choke chains, invisible fencing systems, bark collars, citronella sprays or any other physical or emotional punishment or corrections. I will help you learn to teach and manage your dog without them. On-going use of these tools or methods during our training program is grounds for termination. I will not judge you, however these tools and methods have been proven to be damaging and risk behavior fallout.

Payments:

Deposits are accepted via Venmo or Cash App. Mobile Dog Training does not accept other forms of payment for deposits.
Returned checks are subject to a $35 NSF fee.
Mobile Dog Training does not offer refunds so please consider your commitment to training your dog before you choose to book.

Communication with Trainer:

Mobile Dog Training and Jessica Hudson offers a unique, customized dog training experience. I love to offer on-going and between-session support! I encourage clients to ask me questions, send me video and photos, and share struggles and successes with me. Clients are welcome to text or message me within the hours of 9 am and 9 pm.
Email is the preferred method of communication especially in regards to scheduling requests or questions requiring in-depth responses.
Due to the nature of the business, I rarely answer phone calls and my phone is often silenced (calls interrupt video-taking, training sessions, etc). Voicemails basically are never checked. Text. Email. Smoke signals. All more likely to be answered. :)
If you absolutely need to speak to me over the phone, as it is sometimes more efficient, please text me and I will call when I am available.

Liability:

Mobile Dog Training makes every effort to keep pets, people, and property safe during all interactions. Dog's owner is responsible for their dog's actions, damages, and losses resulting. Client assumes all liability and risk and agrees Mobile Dog Training and Jessica Hudson should not be held responsible for any resulting injuries, losses, damages, costs, or expenses.
Bite histories MUST be disclosed. Mobile Dog Training reserves the right to terminate training at any time if client's dog is deemed dangerous, unpredictable, has history of aggression and biting without prior disclosure, or if the dog is a danger to people or other dogs without refund.

Board & Train and Boarding Policies:

Drop-off & pick-up times are scheduled and must be on time. There will be a $20 fee added for every 30 minutes late.
One in-home follow-up session of 30-45 minutes will be scheduled to review what your dog has learned during their stay. This session expires one-month after pick-up. If you are not within my service area, we can arrange a session at another location.
Your dog should be freshly groomed (within 5 days) of drop-off. Nails should be trimmed and filed or dremeled for their structural well-being, comfort, and to prevent damage to our floors and furniture.
Owner is to provide adequate amounts of training treats, food, and chews to prevent stomach upset. If not enough is provided, you may be asked to bring more or reimburse me for what I provide.
A non-refundable $500 deposit is required to book a Board & Train spot. The balance of the program is payable in two parts; half at drop-off and the remaining balance at pick-up. There will be a $35 NSF fee for returned checks.
Board & Train is designed to jump-start training and introduce foundation skills. Training must continue once back home. On-going support and guidance will be available to you but it is impossible to guarantee your dog's training once out of my care.
Once in my care, you authorize veterinary care in the event of an emergency and assume responsibility for associate costs.
A non-refundable deposit of $100 is required to book boarding dates. The balance is due prior to or at drop-off.